Project Gallery
Screenshots from Eastern Bank's mobile banking application showcasing the digital transformation and user experience improvements
Project Overview
Eastern Bank is New England's largest mutual bank, serving communities across Massachusetts, New Hampshire, and Rhode Island. As Head of Mobile, I led the bank's digital transformation initiatives, focusing on modernizing their mobile banking capabilities and enhancing customer digital experience.
My role involved leading the mobile banking strategy, overseeing development teams, and ensuring that Eastern Bank's mobile offerings met the evolving needs of their customers while maintaining the security and compliance standards required in the financial services industry.
Role
Head of Mobile (2015 - 2016)
Industry
Financial Services & Banking
Institution
New England's Largest Mutual Bank
Mobile Banking Transformation
Leading digital innovation in community banking
Mobile App Development
Led development of modern, user-friendly mobile banking applications for iOS and Android
Digital Strategy
Developed comprehensive mobile-first strategy for customer engagement and service delivery
User Experience Design
Focused on intuitive, accessible design for diverse customer demographics
Security Implementation
Implemented robust security measures including multi-factor authentication and fraud prevention
Team Leadership
Built and managed cross-functional teams including developers, designers, and product managers
Regulatory Compliance
Ensured all mobile solutions met strict banking regulations and compliance requirements
Technical Excellence
Built cutting-edge mobile banking solutions that combined user-friendly design with enterprise-level security and performance, meeting the demanding requirements of the financial services industry.
Native Mobile Development
High-performance native applications for optimal user experience on both platforms
Banking APIs
Secure integration with core banking systems and third-party financial services
Financial Security
Enterprise-grade security architecture protecting customer financial data
Performance Optimization
Optimized mobile performance for seamless banking transactions and account management
Banking Features
Delivered comprehensive mobile banking functionality that enabled customers to manage their finances anytime, anywhere, while maintaining the personal touch that defines community banking.
Account Management
Comprehensive account viewing, transaction history, and account-to-account transfers
Mobile Deposits
Secure mobile check deposit functionality with real-time processing
Bill Pay
Streamlined bill payment system with scheduling and recurring payment options
ATM/Branch Locator
GPS-enabled locator for nearby ATMs and branch locations with real-time information
Community Banking Innovation
Modernizing community banking while preserving personal relationships
Customer Experience
Enhanced digital customer experience while maintaining Eastern Bank's community-focused values
Accessibility
Made banking services more accessible to diverse communities across New England
Digital Inclusion
Bridged the digital divide by creating intuitive banking solutions for all skill levels
Operational Efficiency
Streamlined banking operations while reducing costs and improving service delivery
Competitive Advantage
Positioned Eastern Bank competitively against larger national banks through superior mobile experience
Innovation Culture
Fostered a culture of digital innovation within the traditional banking environment
Banking Technology Expertise
Technical skills and leadership capabilities developed in financial services
Mobile Application Development
Native iOS and Android banking applications
Financial Services APIs
Core banking system integrations
Security Architecture
Enterprise-grade financial security implementation
Regulatory Compliance
Banking regulations and compliance management
Team Leadership
Cross-functional team management and development
Product Strategy
Mobile banking product roadmap and strategy
User Experience Design
Customer-centric design for financial applications
Agile Development
Agile methodologies in regulated environments
Digital Transformation
Leading organizational digital transformation initiatives
Ready to lead your digital transformation?
I can help modernize your organization's technology while maintaining the values and relationships that define your business.